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Shipping & Delivery Policy

Order Cutoff Time: 4:00pm ET (Eastern Standard Time)

Handling Time:  1-4 business days

Transit Time: 6-10 business days

Shipping Country: United States

Shipping Charge: Free

Custom made products can take up to 25 business days to be delivered.

 

For international orders: Customs may inspect your packages for safety purposes. For more info, please contact us support@delicatedesigns.co

Priority Insured Shipping - covers customer in case the product is lost, damaged or stolen during shipment. Please notify us via email and we will send out a replacement as soon as possible. 

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT” 

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

- LOST/MISSING PACKAGES -

We are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.

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We can change/cancel your order only before 12 hours have passed from your purchase. After 12 hours, we can't change/cancel your order because it automatically is fulfilled and being processed for shipment.

Please note - an important update from us in response to the current circumstances: 

Our main delivery supplier partner has advised that they are experiencing delays globally, which will in turn impact the time of delivery of items dispatched from our warehouses and the possibility of locations being unavailable due to restrictions. We are working hard to process and dispatch your orders ASAP, however, additional delays can be expected. 

Thank you for your understanding and patience!

For any questions or inquiry, please contact us.

COVID19 IS STILL CURRENTLY AFFECTING COUNTRIES OUTSIDE OF THE US.